Outage in OneTrust
IM-1417 - UAT & UAT-DE Consent & Cookie Aggregation Failure
Resolved Minor
February 25, 2026 - Started 8 days ago
- Lasted 6 days
Incident Report
Summary AI Generated
OneTrust experienced a data aggregation failure in their UAT and UAT-DE environments where no new data appeared in the Consent and Cookie Daily and Monthly dashboards following a platform deployment. The engineering team identified the root cause and implemented changes to prevent the issue from spreading to additional environments. The incident affected the Admin Portal in both UAT environments for approximately 137.6 hours while work continued to implement a complete fix.
We are currently investigating an issue where no new data is appearing in the Consent and Cookie Daily and Monthly dashboards in UAT.
The issue was identified following a recent platform deployment. Our engineering team has identified the root cause and has made a change to the deployment to prevent additional environments from being impacted.
Work is ongoing to implement a fix for the affected environments. We will provide further updates as progress continues.
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Latest OneTrust outages
IM-1417 - UAT Consent & Cookie Aggregation Failure - 11 days ago
[IM-1412] Legacy Dashboard Performance Degredation - 14 days ago
IM-1380 - APP-PROD- Insights Data Mapping Data Lag - about 1 month ago
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