Outage in OneTrust

IM-1472[Continued] - Privacy Rights Automation Dashboards Service Degradation

Resolved Minor

April 17, 2026 - Started 18 days ago - Lasted 3 days

Incident Report

Summary AI Generated

OneTrust's Privacy Rights Automation service experienced continued degradation with reporting lag persisting after a previous incident resolution, affecting DSAR Dashboards and Reports with data freshness issues. The impact was limited to users accessing the service through the APP environment's Admin Portal. Engineering teams actively investigated and worked to reduce the remaining lag in the system over a 75.5-hour duration.

Following the recent incident resolution, our backend teams have identified that a reporting lag still persists. Our engineering team is actively investigating and working to reduce the remaining lag in the environment.

Users will still continue to see data freshness Issues on DSAR Dashboards and Reports. The impact is currently limited to users accessing the service through the APP environment.

We will continue to provide updates as progress is made.

Components affected

OneTrust APP: Admin Portal

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Latest OneTrust outages

IM-1490 - Insights & Reporting Service Degradation - 8 days ago

IM-1472 - Privacy Rights Automation Dashboards Service Degradation - 20 days ago

IM-1449 - Unexpected Delivery of Historical Email Notifications - about 1 month ago

IM-1427 - Assessment Submission Delays or failure - about 2 months ago

IM-1421 - Multiple Module Degraded Attribute Visibility - 2 months ago

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