Outage in OneTrust
IM-1585 - Multiple Module Service Outage
Resolved Major
July 15, 2026 - Started 10 days ago
- Lasted 22 minutes
Incident Report
Summary AI Generated
OneTrust's APP-UK environment experienced a major 22-minute outage across multiple modules following the disconnection of several system monitoring components. The Admin Portal, Consent Receipts, and Data Subject Portal were all affected, with users unable to retrieve consent receipts via API or SDK integrations and experiencing failures or delays when submitting and accessing Data Subject Requests (DSARs). The issue was resolved within 22 minutes.
We are currently investigating an issue affecting multiple services within the APP-UK environment following the disconnection of several system monitoring components.
Potential Impact
Consent Receipts
- Customers may experience failures when retrieving Consent Receipt details through API integrations.
- Consent Receipt retrieval requests from CMP-configured websites and SDK implementations may also be unsuccessful.
DSAR
- Submission of Data Subject Requests (DSARs) may fail or experience delays.
- Users may encounter issues accessing the Data Subject Request Portal and associated webforms.
- This may result in delays to request processing timelines.
We’re investigating the issue and will provide an update as soon as possible.
Components affected
OneTrust APP-UK: Admin Portal OneTrust APP-UK: Consent Receipts OneTrust APP-UK: Data Subject PortalTrusted by 1,000+ teams
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