Outage in OneTrust
IM-1570 - Multiple Module Service Outage
Resolved Major
July 03, 2026 - Started 22 days ago
- Lasted 22 minutes
Incident Report
Summary AI Generated
A major outage lasting 22 minutes impacted OneTrust's APP-JP environment, affecting Consent Receipt processing (via API and CMP-configured websites/SDKs) and DSAR request submissions (including data subject portal and webform access). Both the APP-JP Admin Portal and Consent Receipt components were disrupted during this period. The issue was identified and resolved within 22 minutes.
We've identified an issue affecting Consent Receipt processing and DSAR request submissions within the APP-JP environment. Users may experience:
Consent Receipts
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Failures of Consent receipt calls from the customer API workflow.
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Failures of Consent receipt calls from CMP configured websites & SDKs.
DSAR
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Failures of request submission or delays in creating the submitted request
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Failures in accessing the data subject portal and webform
Our teams are investigating, and an update will be provided as soon as possible.
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