Outage in OneTrust
IM-1641 - Issues with Single Sign-On (SSO) Authentication
Resolved Minor
August 14, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**OneTrust experienced a 1.2-hour SSO authentication outage affecting customers in the APP-FR environment**, preventing affected users from accessing the platform via Single Sign-On. The Admin Portal was the impacted component. Engineering teams investigated and resolved the issue within the incident window.
We are investigating an issue affecting authentication for some customers in the APP-FR environment.
Affected users may be unable to access the platform when attempting to sign in using Single Sign-On (SSO).
Our engineering teams are actively investigating the issue to determine the underlying cause and identify a resolution. We will provide further updates as more information becomes available.
Components affected
OneTrust APP-FR: Admin PortalTrusted by 1,000+ teams
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