Outage in OneTrust
IM-1573 - Multiple Module Service Outage
Resolved Major
July 07, 2026 - Started 18 days ago
- Lasted 25 minutes
Incident Report
Summary AI Generated
**Summary:** OneTrust experienced a 25-minute major outage in the UAT environment caused by the disconnection of several system monitoring components. The incident impacted multiple modules including Consent Receipts (API and SDK retrieval failures), DSAR (submission failures and portal access issues), and Preference Centre (portal unavailability). Services were restored within 25 minutes following active investigation by the engineering team.
We are currently investigating an issue affecting multiple services within the UAT environment following the disconnection of several system monitoring components.
Potential Impact
Consent Receipts
- Customers may experience failures when retrieving Consent Receipt details through API integrations.
- Consent Receipt retrieval requests from CMP-configured websites and SDK implementations may also be unsuccessful.
DSAR
- Submission of Data Subject Requests (DSARs) may fail or experience delays.
- Users may encounter issues accessing the Data Subject Request Portal and associated webforms.
- This may result in delays to request processing timelines.
Preference Centre
- Preference Centre portals may be unavailable or fail to load for end users.
Our teams are actively investigating the issue and working to restore normal service. We will provide further updates as soon as more information becomes available.
Components affected
OneTrust UAT: Admin PortalTrusted by 1,000+ teams
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