Outage in OneTrust
IM-1636 - Issues with Single Sign-On (SSO) Authentication
Resolved Minor
August 11, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**OneTrust SSO Authentication Incident (IM-1636)** A minor incident lasting approximately 1.4 hours impacted Single Sign-On (SSO) authentication for some customers in the UAT and UAT-DE environments, preventing affected users from accessing the Admin Portal. Engineering teams investigated and resolved the issue within the incident window.
We are investigating an issue affecting authentication for some customers in the UAT and UAT-DE environments.
Affected users may be unable to access the platform when attempting to sign in using Single Sign-On (SSO).
Our engineering teams are actively investigating the issue to determine the underlying cause and identify a resolution. We will provide further updates as more information becomes available.
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