Outage in OneTrust
IM-1490 - Insights & Reporting Service Degradation
Resolved Minor
April 27, 2026 - Started 8 days ago
- Lasted 41 minutes
Incident Report
Summary AI Generated
OneTrust's Insights & Reporting Dashboards service experienced degradation due to an upstream issue with their data processing provider (Databricks). Customers were unable to access reports and dashboards, experienced failures in scheduled report exports, and encountered delays in data updates across reporting modules. The service disruption lasted 41 minutes before being resolved.
We are currently investigating an issue impacting the Insights & Reporting Dashboards service.
Customers may experience the following:
- Inability to access reports/dashboards from the Reporting Module screens
- Failures in exporting scheduled reports
- Delays in the module data being reflected in reports/dashboards
This issue is related to an ongoing incident with our upstream data processing provider (Databricks), which is currently reporting service disruption on their status page.
Components affected
OneTrust APP: Admin PortalTrusted by 1,000+ teams
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