Outage in OneTrust
IM-1517 - Consent & Preferences Service Outage
Resolved Major
May 21, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
OneTrust's Consent & Preferences Service experienced a major outage affecting Consent Receipt processing, causing API calls from customer workflows, integrations, CMP-configured websites, and SDKs to fail. Workflows attempting to retrieve Data Subject details via the Consent Receipt service were unable to complete successfully. The issue was actively investigated and resolved after 1 hour of service disruption.
We’ve identified an issue affecting Consent Receipt processing, where API calls from customer workflows and integrations (including CMP-configured websites and SDKs) are failing.
As a result, workflows attempting to retrieve Data Subject (DS) details via the Consent Receipt service may not complete successfully.
We are actively investigating the issue and will provide a further update as soon as more information is available.
Components affected
OneTrust APP-UK: Consent ReceiptsTrusted by 1,000+ teams
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