Outage in OneTrust
IM-1421 - Multiple Module Degraded Attribute Visibility
Resolved Minor
March 02, 2026 - Started 4 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
OneTrust experienced degraded attribute visibility across multiple modules following deployment 202602.1.0, preventing customers from properly selecting and viewing data in Legal Basis of Processing, Cross-Border Transfer Mechanism, and Entity Type attributes. The issue affected AI Governance, Data Mapping Automation, Universal Consent & Preference Management, and Third-Party Management modules across all admin portals for 82.3 hours. Engineering teams identified the root cause and deployed a corrective fix to restore full data visibility, with targeted data fixes applied for affected customer configurations through support cases.
Following the deployment of 202602.1.0, we have identified an issue due to which customers may experience issues selecting & viewing data within the following attributes as part of the rollout of Data Migration: Legal Basis, Transfer Mechanism, Entity Type upgrade.
The following attributes maybe impacted:
- Processing Activity: Legal Basis of Processing
- Processing Activity: Cross-Border Transfer Mechanism
- Entity: Type
This issue may affect functionality across the following modules:
- AI Governance
- Data Mapping Automation
- Universal Consent & Preference Management
- Third-Party Management
Our engineering teams have identified the root cause and are actively working on a corrective fix to restore full data visibility. We anticipate deploying this fix within the next 48 hours.
If you are experiencing impact related to this issue, please raise a Support case and reference incident IM-1421. This will allow our teams to review your configuration and, where necessary, apply a targeted data fix to restore functionality.
Components affected
OneTrust APP-BR: Admin Portal OneTrust APP-CA: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT-DE: Admin PortalNeed to monitor OneTrust outages?
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Latest OneTrust outages
IM-1417 - UAT Consent & Cookie Aggregation Failure - 11 days ago
[IM-1412] Legacy Dashboard Performance Degredation - 14 days ago
IM-1380 - APP-PROD- Insights Data Mapping Data Lag - about 1 month ago
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