Outage in OneTrust
IM-1427 - Assessment Submission Delays or failure
Resolved Minor
March 09, 2026 - Started 16 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
OneTrust's APP environment experienced system lag that caused delays or prevented users from submitting assessments, along with other performance issues in the assessment and TPRM modules. The engineering team identified and addressed the system lag issue, bringing performance back to near-nominal levels. While assessment submissions are now functional, some users may still experience occasional delays as the team continues monitoring to ensure full resolution.
We are aware of an issue impacting customers in the APP environment, where users may experience delays or be unable to submit assessments (and also other performance issues related to the assessment and TPRM module)
Our engineering team identified that the issue was caused by system lag in the APP environment. At present, the lag has returned to near-nominal levels, and we are actively monitoring the situation. While submitting assessments should now work, some users may still experience occasional delays.
We will continue to closely monitor system performance until we fully confirm the resolution of this incident.
Components affected
OneTrust APP: Admin PortalNeed to monitor OneTrust outages?
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Latest OneTrust outages
IM-1421 - Multiple Module Degraded Attribute Visibility - 24 days ago
IM-1417 - UAT Consent & Cookie Aggregation Failure - about 1 month ago
[IM-1412] Legacy Dashboard Performance Degredation - about 1 month ago
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