Outage in OneTrust
IM-1472 - Privacy Rights Automation Dashboards Service Degradation
Resolved Minor
April 15, 2026 - Started 20 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
OneTrust's Privacy Rights Automation dashboards experienced a service degradation where users encountered stale and inaccurate reporting data, despite sync indicators showing the data was current. This resulted in missing or outdated request information, incorrect request counts, and reports that didn't reflect the actual state of privacy requests in the platform. The issue was limited to users accessing the Admin Portal environment and lasted approximately 37.8 hours.
We’ve identified an issue where users may observe stale and inaccurate reporting data within Privacy Rights Automation dashboards and reports, where sync indicators suggest data is current, but the underlying records may not be refreshed correctly. This results in missing or outdated request information, inaccurate request counts, and report outputs that do not reflect the current state of requests in the platform.
Impact is limited to users accessing the service through the APP- environment.
We're evaluating the corrective measures required to mitigate the impact and will provide an update as soon as possible.
Components affected
OneTrust APP: Admin PortalTrusted by 1,000+ teams
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