Outage in OpenAI
New Ad Accounts failing to provision admins
Resolved Minor
October 22, 2026 - Started 3 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
New ad accounts failed to provision admin roles for their creators, leaving account owners without administrative access. The issue was identified and a mitigation was applied within approximately 4.5 hours. The incident is now in a monitoring phase following the fix.
We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 10/22/2026 11:45PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
3 days ago - at 10/22/2026 09:30PM
We have identified the issue and are working to implement the mitigation.
IDENTIFIED
3 days ago - at 10/22/2026 07:36PM
We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.
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