Outage in OpenAI
Help Center Chat Support Degraded
Resolved Minor
October 23, 2026 - Started 1 day ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
OpenAI's Help Center chat support experienced degraded performance for approximately 36 minutes. Users were unable to rely on the chat support experience and were redirected to email support as a workaround. A mitigation was applied and the situation moved to monitoring for recovery.
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance.
We apologize for the inconvenience and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 10/23/2026 09:52PM
We have applied the mitigation and are monitoring the recovery.
INVESTIGATING
1 day ago - at 10/23/2026 09:30PM
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance.
We apologize for the inconvenience and will provide updates as they become available.
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