Outage in OpenAI
Delays in customer support responses
Resolved Minor
October 22, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
OpenAI's customer support systems experienced technical issues for approximately 2.3 hours, causing longer than usual response times for customers seeking assistance. A temporary workaround directed affected users to contact support via email while a fix was implemented. The issue was resolved after mitigation was applied and recovery was confirmed.
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 10/23/2026 05:47AM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
2 days ago - at 10/23/2026 04:43AM
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
INVESTIGATING
2 days ago - at 10/23/2026 03:57AM
As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
INVESTIGATING
2 days ago - at 10/23/2026 03:41AM
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
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