Desktop users unable to login

We have identified a key factor contributing to the ongoing login issues for some desktop users. While a recent fix has resolved the issue for many, a subset of customers is still affected. Our team is actively working on addressing the root cause and implementing a solution.

We appreciate your patience and will provide further updates as we make progress.

We're still investigating why some customers are not able to log in to the desktop app. For some customers, it was resolved by updating the app, but we still have a few occurrences.

We got a new clue provided by one of the customers, where it shows that auth0 SDK considers the newly issued ID tokens to be expired due to a customer's local machine being not in synch with the world clock.

I provided the steps to debug it and a possible solution. Waiting for a response

We have identified an issue with our desktop application that is preventing users from logging in. We apologize for this inconvenience and are actively investigating the cause. In the meantime please use the web app directly in order to avoid further disruptions.