Outage in OpenSRS

Credit card payment screen gets stuck "loading" while using the Safari browser in the RCP

Resolved Minor
March 30, 2024 - Started 12 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue where trying to add funds via Safari. Trying to make CC payments while using Safari, the next screen will get stuck in a "loading" state. This issue appears to be browser related and currently the workaround is to use the Chrome browser as it is not having this problem.
Components affected
OpenSRS Payment Gateway
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 04/02/2024 07:03PM

We have verified the payment page will only get stuck when using older versions of Safari. Updating to the newest version of the Safari browser will allow the payment page to load correctly.

INVESTIGATING 12 months ago - at 03/30/2024 05:53PM

We are currently investigating an issue where trying to add funds via Safari. Trying to make CC payments while using Safari, the next screen will get stuck in a "loading" state. This issue appears to be browser related and currently the workaround is to use the Chrome browser as it is not having this problem.

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