Outage in OpenSRS

Cluster A - Degraded Performance

Resolved Minor
November 05, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue impacting Cluster A webmail. This can present as slow loading or login issues. We will provide an update once we have additional information.
Components affected
OpenSRS Cluster A OpenSRS Webmail
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 11:13PM

This incident has been resolved. Cluster A Webmail/IMAP/POP services restored.

Start Time: 11/05/2024 14:40 UTC
End Time: 11/05/2024 23:00 UTC

MONITORING about 2 months ago - at 11/05/2024 10:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/05/2024 07:13PM

The issue has been identified and a fix is being implemented. Further updates will be provided.

INVESTIGATING about 2 months ago - at 11/05/2024 06:31PM

Our team is currently still investigating the issue and working on a fix. We thank you for your continued patience with this case.

INVESTIGATING about 2 months ago - at 11/05/2024 05:23PM

This issue impacts IMAP/POP connections as well.

INVESTIGATING about 2 months ago - at 11/05/2024 04:48PM

Our team is still looking into the cause, and we'll continue to update you on our progress.

INVESTIGATING about 2 months ago - at 11/05/2024 03:09PM

We are investigating an issue impacting Cluster A webmail. This can present as slow loading or login issues.

We will provide an update once we have additional information.

Latest OpenSRS outages

.EU Registry Connections - about 1 month ago
Cluster A - Webmail - about 1 month ago

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