Outage in OpenSRS

Cluster A - Webmail/IMAP/POP Access

Resolved Minor
November 21, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue preventing some users on Cluster A from logging into Webmail. IMAP and POP services are also affected. Our engineering team has been engaged. We will provide an update once we have additional information.
Components affected
OpenSRS Webmail OpenSRS Cluster A
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/21/2024 05:29PM

The issue is resolved! Thanks for putting up with us through this!

Start Time: 11/21/2024 15:30 UTC
End Time: 11/21/2024 16:44 UTC
Duration: 1 hour, 14 minutes

MONITORING 4 months ago - at 11/21/2024 04:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 11/21/2024 04:26PM

We are investigating an issue preventing some users on Cluster A from logging into Webmail. IMAP and POP services are also affected. Our engineering team has been engaged.

We will provide an update once we have additional information.

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