Outage in OpenSRS

Cluster A webmail - login/loading

Resolved Minor
December 01, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Our NoC is aware of subset of of users on Cluster A seeing login or loading issues with Webmail. They are currently investigating and will provide updates as they come
Components affected
OpenSRS Webmail OpenSRS Cluster A
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/01/2024 09:15PM

The HostedEmail service has been fixed and Webmail/Pop/IMAP connections have been restored.

IDENTIFIED 3 months ago - at 12/01/2024 08:03PM

We are continuing to work on this issue.

IDENTIFIED 3 months ago - at 12/01/2024 05:51PM

Our engineering team continues to work on the issue. Further updates will be provided as they become available.

INVESTIGATING 3 months ago - at 12/01/2024 01:54PM

Our NoC is aware of subset of of users on Cluster A seeing login or loading issues with Webmail.

They are currently investigating and will provide updates as they come

Latest OpenSRS outages

Cluster B Email Outage - 14 days ago
Cluster A Login - about 1 month ago
Reseller Control Panel errors - about 2 months ago

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