Outage in OpenSRS

Cluster A - Webmail

Resolved Minor
November 19, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue preventing some users on Cluster A from logging into Webmail. HostedEmail is experiencing issues resulting in delayed access to webmail. IMAP and POP services are unaffected. Our engineering team has been engaged. We will provide an update once we have additional information.
Components affected
OpenSRS Webmail OpenSRS Cluster A
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/19/2024 09:44PM

We are very sorry for the disruption. Thank you again for your patience. Service is once again working as expected.

Start Time: 11/19/2024 17:10 UTC
End Time: 11/19/2024 20:42 UTC
Duration: 3 hours, 32 minutes

MONITORING 4 months ago - at 11/19/2024 08:52PM

A fix has been implemented for this issue. We're monitoring the results now.

INVESTIGATING 4 months ago - at 11/19/2024 08:13PM

We are getting reports that IMAP and POP services are also affected. Please standby while we continue to investigate.

INVESTIGATING 4 months ago - at 11/19/2024 08:09PM

We are investigating an issue preventing some users on Cluster A from logging into Webmail. HostedEmail is experiencing issues resulting in delayed access to webmail. IMAP and POP services are unaffected. Our engineering team has been engaged.

We will provide an update once we have additional information.

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