Outage in OpenSRS

HostedEmail Cluster A - Degraded

Resolved Minor
November 14, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have received reports of some users having intermittent issues accessing webmail, sending and recieving. Teams have been engaged and are investigating.
Components affected
OpenSRS Webmail OpenSRS Cluster A
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/14/2024 07:11PM

This incident has been resolved. Services are fully recovered.

Start Time: 11/14/2024 13:26 UTC
End Time: 11/14/2024 17:36 UTC

MONITORING 11 months ago - at 11/14/2024 06:32PM

We are continuing to monitor the results. Services remain stable.

MONITORING 11 months ago - at 11/14/2024 05:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 11/14/2024 04:09PM

Some users may continue to have intermittent issues accessing Webmail on Cluster A. This may impact users logging into Webmail, and have intermittent sluggish response while using the webmail service.

We will keep you informed as we work on this, and appreciate your patience.

INVESTIGATING 11 months ago - at 11/14/2024 03:28PM

We have received reports of some users having intermittent issues accessing webmail, sending and recieving. Teams have been engaged and are investigating.

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