Outage in OpenSRS

PayPal Payments

Resolved Minor
January 15, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue where errors occur when attempting to add funds via PayPal to reseller accounts through the RCP (Reseller Control Panel). The problem appears to be isolated to the PayPal integration. Our engineering is working to resolve the issue. Further updates will be provided.
Components affected
OpenSRS Payment Gateway
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/18/2025 05:35AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 01/17/2025 04:12AM

We are continuing to work on a fix for this issue. Additional updates will be shared as soon as they are available.

IDENTIFIED 4 months ago - at 01/16/2025 05:10AM

Our engineers have identified the underlying issue and are working on a fix.

INVESTIGATING 4 months ago - at 01/16/2025 04:12AM

Our engineering team is still looking into the PayPal payments issue. Additional updates will be shared as soon as they are available.

INVESTIGATING 4 months ago - at 01/15/2025 10:03PM

We are currently investigating an issue where errors occur when attempting to add funds via PayPal to reseller accounts through the RCP (Reseller Control Panel). The problem appears to be isolated to the PayPal integration. Our engineering is working to resolve the issue. Further updates will be provided.

Latest OpenSRS outages

Managing Domains in Reseller Control Panel - about 2 months ago
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Cluster B Login - 2 months ago
Cluster B Email Outage - 3 months ago
Legacy Storefront User Billing Errors - 3 months ago

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