Outage in OpenText

Cloud Fax services North America was experiencing delays in processing of files and delivery of status information.

Resolved Minor
August 13, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Cloud Fax services North America are experiencing delays in processing of files and delivery of status information. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3532673
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/13/2024 09:25PM

The following services were experiencing delays in processing of files and delivery of status information:

- Fax2Mail
- Production Messaging
- RightFax Connect

The issue is now resolved. We appreciate your patience.

Tracking Number: IM3532673

MONITORING about 2 months ago - at 08/13/2024 08:23PM

The following services were experiencing delays in processing of files and delivery of status information:

- Fax2Mail
- Production Messaging
- RightFax Connect

Service has been restored and backlogs are being processed. Updates for this issue will be sent every hour until all backlogs are cleared. We appreciate your patience.

Tracking Number: IM3532673

MONITORING about 2 months ago - at 08/13/2024 07:23PM

The following services were experiencing delays in processing of files and delivery of status information:

- Fax2Mail
- Production Messaging
- RightFax Connect

Service has been restored and backlogs are being processed. Updates for this issue will be sent every hour until all backlogs are cleared. We appreciate your patience.

Tracking Number: IM3532673

MONITORING about 2 months ago - at 08/13/2024 06:23PM

The following services were experiencing delays in processing of files and delivery of status information:

- Fax2Mail
- Production Messaging
- RightFax Connect

Service has been restored and backlogs are being processed. Updates for this issue will be sent every hour until all backlogs are cleared. We appreciate your patience.

Tracking Number: IM3532673

MONITORING about 2 months ago - at 08/13/2024 05:24PM

The following services were experiencing delays in processing of files and delivery of status information:

- Fax2Mail
- Production Messaging
- RightFax Connect

Service has been restored and backlogs are being processed. Updates for this issue will be sent every hour until all backlogs are cleared. We appreciate your patience.

Tracking Number: IM3532673

INVESTIGATING about 2 months ago - at 08/13/2024 05:00PM

Cloud Fax services North America are experiencing delays in processing of files and delivery of status information. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3532673

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