Outage in OpenText

ZixPort OTP is blocked by Yahoo and Google

Resolved Minor
April 04, 2025 - Started 14 days ago - Lasted 3 days
Official incident page

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Outage Details

The ZixPortal services with OTP enabled is currently experiencing an issue with the notification being received in a timely manner. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3671625 Thank you
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/07/2025 11:45AM

The issue of Google, Yahoo, and Comcast accepting password change requests has been corrected. Each has been contacted to provide evidence that the fix is complete. This service is working as designed and is now considered to be resolved.

IDENTIFIED 14 days ago - at 04/04/2025 09:03PM

The ZixPortal service with OTP enabled is currently experiencing an issue with the notification being received in a timely manner. Teams have implemented a change to mitigate the issue. We are currently awaiting word back from Yahoo and Google. Further updates will be provided as they become available.

We appreciate your patience.

Tracking Number: IM3671625

IDENTIFIED 14 days ago - at 04/04/2025 08:08PM

The ZixPortal service with OTP enabled is currently experiencing an issue with the notification being received in a timely manner. Teams have implemented a change to mitigate the issue. We are currently awaiting word back from Yahoo and Google. We appreciate your patience.
Tracking Number: IM3671625

INVESTIGATING 14 days ago - at 04/04/2025 06:07PM

The ZixPortal services with OTP enabled is currently experiencing an issue with the notification being received. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3671625

INVESTIGATING 14 days ago - at 04/04/2025 05:45PM

The ZixPortal services with OTP enabled is currently experiencing an issue with the notification being received in a timely manner. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3671625

Thank you

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