Outage in OpenText

Archive Interface is inaccessible

Resolved Minor

June 11, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

If 1-2 products impacted, use: Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive is currently experiencing an issue and is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3717240

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/11/2025 06:03PM

Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive experienced an issue and was inaccessible. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3717240

IDENTIFIED 10 months ago - at 06/11/2025 04:50PM

Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive experienced an issue and was inaccessible. Interface control has been restored but there is a degraded functionality for searching archives. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3717240

IDENTIFIED 10 months ago - at 06/11/2025 03:53PM

INVESTIGATING 10 months ago - at 06/11/2025 02:45PM

Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive is currently experiencing an issue and is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3717240

INVESTIGATING 10 months ago - at 06/11/2025 01:39PM

If 1-2 products impacted, use:
Interfaces for Secure Cloud Business Communication Archive, ZixArchive, and Erado Archive is currently experiencing an issue and is inaccessible. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3717240

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