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Outage in OpenText

Zix Cybersecurity - Zix Cloud Ally Backup - Restore Jobs not finishing

Resolved Minor
June 26, 2025 - Started 9 months ago - Lasted 4 days
Official incident page

Incident Report

Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: Oracle Ticket 250626-001248

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 06/30/2025 11:10AM

The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. The issue is now resolved. We appreciate your patience.

Tracking Number: 250626-001248

MONITORING 9 months ago - at 06/27/2025 12:05PM

The Zix CloudAlly Backup service experienced an issue with its Dispatcher process, which caused the restore and export processes to enter a pending status. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: 250626-001248

IDENTIFIED 9 months ago - at 06/26/2025 07:28PM

Zix CloudAlly Backup services is currently experiencing an issue with its restore jobs not finishing. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: Oracle Ticket 250626-001248

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