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Outage in OpenText

ZixPortals utilizing SMS for multi-factor authentication are experiencing issues

Resolved Minor
July 16, 2025 - Started 9 months ago - Lasted about 22 hours
Official incident page

Incident Report

Zix Encryption Services - ZixPortal using SMS multi-factor authentication is currently experiencing an issue. The SMS service appears to be working at this time; however, it may experience periods of unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3741101

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/17/2025 03:52PM

Zix Encryption Services - ZixPortal using SMS multi-factor authentication experienced an issue and may have been unavailable for brief periods of time. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3741101

INVESTIGATING 9 months ago - at 07/17/2025 11:16AM

Zix Encryption Services - ZixPortal using SMS multi-factor authentication is currently experiencing an issue. The SMS service appears to be working at this time; however, it may experience brief periods of unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3741101

INVESTIGATING 9 months ago - at 07/16/2025 06:23PM

Zix Encryption Services - ZixPortal using SMS multi-factor authentication is currently experiencing an issue. The SMS service appears to be working at this time; however, it may experience periods of unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3741101

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