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Outage in OpenText

Core North America customers were experiencing service unavailability.

Resolved Major
July 18, 2025 - Started 11 months ago - Lasted 28 minutes
Official incident page

Incident Report

The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3742834
Components affected
OpenText Developer Experience NA OpenText Core Capture NA OpenText Core Case NA OpenText Core Capture for SAP Solutions NA OpenText Core for Federated Compliance NA OpenText Magellan Risk Guard NA OpenText Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by NA OpenText Core for Capital Projects NA OpenText Core for Supplier Exchange NA OpenText Core Signature Service NA OpenText Core Content NA OpenText Core Experience Insights NA

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/19/2025 02:00AM

Core North America customers were experiencing service unavailability. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3742834

MONITORING 11 months ago - at 07/19/2025 01:47AM

Core North America customers were experiencing service unavailability. Service has been restored and monitoring is in progress. We appreciate your patience.

Tracking Number: IM3742834

IDENTIFIED 11 months ago - at 07/19/2025 01:34AM

The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3742834

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