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Outage in OpenText

Zix Encryption Services - Email Message Privacy (EMP) Portals and Plugins unable to connect

Resolved Major
July 19, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing connection issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3743098

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/19/2025 05:00PM

Some Zix Encryption Services - Email Message Privacy (EMP) portals experienced a connection issue to the main service. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3743098

INVESTIGATING 11 months ago - at 07/19/2025 02:47PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing connection issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3743098

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