Outage in OpenText
Zix Encryption Service - EMP Portal Degradation (UK Portals)
Minor
July 23, 2025 - Started 3 days ago
Official incident page
Official incident page
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Outage Details
Some Zix Encryption Service - EMP portals are currently experiencing an issue with performance degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3744045
Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 07/25/2025 01:22PM
Some UK Zix Encryption Service EMP portals are currently experiencing performance degradation issues. Teams are currently assembled and working to resolve the issue. We are experiencing some degradation in performance again, and the backend engineers have been notified.
We appreciate your patience.
Tracking Number: IM3744045
IDENTIFIED
2 days ago - at 07/24/2025 06:32PM
Some UK Zix Encryption Service EMP portals are currently experiencing performance degradation issues. Teams are currently assembled and working to resolve the issue. Some adjustments were made, and we are monitoring the performance of the secure mail portals. We appreciate your patience.
Tracking Number: IM3744045
IDENTIFIED
2 days ago - at 07/24/2025 01:21PM
Some UK Zix Encryption Service EMP portals are currently experiencing performance degradation issues. Teams are currently assembled and working to resolve the issue. We are seeing some degradation of performance again and the backend engineers have been alerted. We appreciate your patience.
Tracking Number: IM3744045
IDENTIFIED
3 days ago - at 07/23/2025 05:46PM
Some UK Zix Encryption Service EMP portals are currently experiencing performance degradation issues. Teams are currently assembled and working to resolve the issue. Some actions were taken that seemed to alleviate the issue but did not fix the root cause. We appreciate your patience.
Tracking Number: IM3744045
INVESTIGATING
3 days ago - at 07/23/2025 01:24PM
Some UK Zix Encryption Service EMP portals are currently experiencing performance degradation issues. Teams are currently assembled and working to resolve the issue. We will update status when it becomes available. We appreciate your patience.
Tracking Number: IM3744045
INVESTIGATING
3 days ago - at 07/23/2025 12:58PM
Some Zix Encryption Service - EMP portals are currently experiencing an issue with performance degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3744045
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