Outage in OpenText

Cloud Fax services North America was experiencing connectivity issues

Resolved Minor
July 25, 2025 - Started 1 day ago - Lasted about 8 hours
Official incident page

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Outage Details

Desktop Messaging BMS is currently experiencing connectivity issues. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3747058
Components affected
OpenText Desktop Messaging BMS
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/25/2025 04:45PM

Desktop Messaging BMS experienced connectivity issues. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3747058

MONITORING 1 day ago - at 07/25/2025 03:08PM

Desktop Messaging BMS experienced connectivity issues. Document backlogs may exist and still being processed. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3747058

MONITORING 1 day ago - at 07/25/2025 01:04PM

Desktop Messaging BMS experienced connectivity issues. Document backlogs may exist and still being processed. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3747058

MONITORING 1 day ago - at 07/25/2025 11:59AM

Desktop Messaging BMS experienced connectivity issues. Document backlogs may exist and still being processed. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3747058

INVESTIGATING 1 day ago - at 07/25/2025 10:00AM

Desktop Messaging BMS is currently experiencing connectivity issues. Document backlogs may exist and are currently being processed. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3747058

INVESTIGATING 1 day ago - at 07/25/2025 08:57AM

Desktop Messaging BMS is currently experiencing connectivity issues. Document backlogs may exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3747058

INVESTIGATING 1 day ago - at 07/25/2025 08:49AM

Desktop Messaging BMS is currently experiencing connectivity issues. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3747058

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