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Outage in OpenText

Secure Cloud / Hosted SMB TLS Negotiation Issue

Resolved Minor
August 06, 2025 - Started 9 months ago - Lasted about 19 hours
Official incident page

Incident Report

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with its TLS certificates and negotiations with primarily Google servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3755104

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/07/2025 01:32PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and Hosted SMB experienced an issue with TLS negotiating with recipient mail servers. There were no additional incidents. This matter is considered to be closed.

We appreciate your patience.

Tracking Number: IM3755104

MONITORING 9 months ago - at 08/06/2025 08:55PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and Hosted SMB experienced an issue with TLS negotiating with recipient mail servers. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3755104

INVESTIGATING 9 months ago - at 08/06/2025 07:52PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) and Hosted SMB experienced an issue with TLS negotiating with recipient mail servers. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3755104

INVESTIGATING 9 months ago - at 08/06/2025 06:29PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with its TLS certificates and negotiations with primarily Google servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3755104

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