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Outage in OpenText

Zix - Hosted Exchange - Mailboxes unable to access OWA

Resolved Major
August 12, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

Zix- Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3758672

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/14/2025 12:03PM

This incident has been resolved.

MONITORING 8 months ago - at 08/13/2025 08:55PM

Zix- Hosted Exchange experienced an issue with some mailboxes unable to access OWA or Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3758672

INVESTIGATING 8 months ago - at 08/13/2025 07:30PM

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA and Outlook. We are receiving more reports of mailbox connectivity restored but still have some remaining impacted mailboxes. Teams are currently assembled and working to resolve the issue on those mailboxes. We appreciate your patience.
Tracking Number: IM3758672

INVESTIGATING 8 months ago - at 08/13/2025 05:04PM

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA and Outlook. Teams remain assembled and continuing to make progress towards full restoration. We appreciate your patience.
Tracking Number: IM3758672

INVESTIGATING 8 months ago - at 08/13/2025 02:54PM

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA and Outlook. Teams are currently assembled and continue working to resolve the issue on the remaining impacted mailboxes. We appreciate your patience.
Tracking Number: IM3758672

IDENTIFIED 8 months ago - at 08/13/2025 12:12PM

Zix- Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA. The impacted mailboxes may also experience disconnects from Outlook desktop and mobile devices.
While there are mailboxes that are now restored, teams are currently assembled and working to resolve the issue for the remaining impacted mailboxes. We appreciate your patience.
Tracking Number: IM3758672

INVESTIGATING 8 months ago - at 08/12/2025 12:56PM

Zix- Hosted Exchange is currently experiencing an issue with some mailboxes unable to access OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3758672

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