Outage in OpenText

Core Europe was experiencing service degradation

Resolved Minor
August 13, 2025 - Started 24 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Core Content Management Europe was experiencing an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3759172
Components affected
OpenText Core Content EU OpenText Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by EU
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/13/2025 10:52AM

The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

MONITORING 24 days ago - at 08/13/2025 10:27AM

The following services were experiencing service degradation. Service has been restored and is now being validated. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

IDENTIFIED 24 days ago - at 08/13/2025 10:00AM

The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

INVESTIGATING 24 days ago - at 08/13/2025 09:00AM

The following services are experiencing service degradation. Additional customers have been identified as being impacted by the incident and have been added to the list. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

MONITORING 24 days ago - at 08/13/2025 08:01AM

Core Content Management Europe was experiencing an issue. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3759172

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