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Outage in OpenText

Core Signature Document Signing Certificate outage

Resolved Major
August 21, 2025 - Started 8 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently working to resolve the issue where no valid certificate is on the documents after signing, only the signature image. IM3764653
Components affected
OpenText Core Signature Standalone North America OpenText Core Signature add-on for Content Suite Platform/xECM Europe OpenText Core Signature add-on for Content Suite Platform/xECM North America OpenText Core Signature add-on for Core Share Europe OpenText Core Signature add-on for Core Share Australia OpenText Core Signature add-on for Content Suite Platform/xECM Europe OpenText Core Signature add-on for Content Suite Platform/xECM North America OpenText Core Signature Standalone Europe OpenText Core Signature Standalone Australia OpenText Core Signature Standalone Canada OpenText Core Signature add-on for Core Share Canada OpenText Core Signature add-on for Core Share North America

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/21/2025 06:40PM

The following services experienced an issue. The issue is now resolved. We appreciate your patience.

- Core Signature add-on for Core Share - AU, CA. EU, US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - EU, US
- Core Signature Service (OCP & CS) - EU, US
- Core Signature Standalone - AU, CA, EU, US

Tracking Number: IM3764653

INVESTIGATING 8 months ago - at 08/21/2025 05:33PM

The following services are experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Signature add-on for Core Share - AU, CA. EU, US
- Core Signature add-on for Content Suite Platform/xECM (OCP & CS) - EU, US
- Core Signature Service (OCP & CS) - EU, US
- Core Signature Standalone - AU, CA, EU, US

Tracking Number: IM3764653

IDENTIFIED 8 months ago - at 08/21/2025 02:33PM

We have identified the issue and are working towards a resolution

INVESTIGATING 8 months ago - at 08/21/2025 02:16PM

We are currently working to resolve the issue where no valid certificate is on the documents after signing, only the signature image.

IM3764653

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