Outage in OpenText

Zix - Microsoft 365 - Secure Cloud - Error when increasing license quantity

Resolved Major

August 22, 2025 - Started 8 months ago - Lasted 3 days
Official incident page

Incident Report

Zix - Microsoft 365 - Secure Cloud is currently experiencing an issue with admins unable to increase license quantities. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3765486 In the meantime, as a workaround, please submit your license count adjustment requests to o365operations@appriver.com with the following information below, and our teams will continue to actively handle those requests as they are received: Domain: License type: New total quantity expected:

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/25/2025 12:00PM

This incident has been resolved.

INVESTIGATING 8 months ago - at 08/22/2025 04:35PM

Zix - Microsoft 365 - Secure Cloud is currently experiencing an issue with admins unable to increase license quantities. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3765486

In the meantime, as a workaround, please submit your license count adjustment requests to o365operations@appriver.com with the following information below, and our teams will continue to actively handle those requests as they are received:

Domain:
License type:
New total quantity expected:

Latest OpenText outages

Archiving Services are giving errors when trying to access - about 24 hours ago

Enterprise Service Management was experiencing service unavailability. - 6 days ago

Core US Search functionality experienced degradation in SaaS-Applications. - 8 days ago

Core Europe applications are currently unavailable - 16 days ago

Admin Center EU is in a degraded state - 17 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook