Outage in OpenText
Webroot Management Consoles is currently experiencing an issue
Resolved MajorIncident Report
Webroot Management Consoles is currently experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/05/2025 08:06AM
Webroot Management Consoles experienced an issue where ticket responses sent via email did not update support tickets. The issue is now resolved. We appreciate your patience.
MONITORING
8 months ago - at 09/05/2025 06:27AM
Webroot Management Console is experiencing an issue resulting in ticket responses sent via email not updating support tickets
Functionality has been restored and are currently in the monitoring phase to ensure stability and performance.
Please note that while functionality has resumed, the incident status remains "Investigating" as our teams continue to analyze the root cause and validate full resolution.
We will provide further updates as more information becomes available.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
INVESTIGATING
8 months ago - at 09/04/2025 11:53PM
Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.
The next update will be provided in approximately 8 hours or if there are significant status changes, whichever comes first. We appreciate your patience.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
INVESTIGATING
8 months ago - at 09/04/2025 09:29PM
Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
INVESTIGATING
8 months ago - at 09/04/2025 07:29PM
Webroot Management Consoles is experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are assembled and working to resolve the issue.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
INVESTIGATING
8 months ago - at 09/04/2025 06:28PM
Webroot Management Consoles is currently experiencing an issue resulting in ticket responses sent via email not updating support tickets. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
To ensure updates reach support, please update or reply to tickets via the console here: https://mysupport.webrootanywhere.com/supportwelcome.aspx
Latest OpenText outages
Archiving Services are giving errors when trying to access - about 24 hours ago
Core Europe applications are currently unavailable - 16 days ago
Admin Center EU is in a degraded state - 17 days ago
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