Outage in OpenText

Zix Encryption Service - EMP users receiving login page fail errors

Resolved Minor
September 16, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/18/2025 12:10PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3781525

IDENTIFIED 5 days ago - at 09/17/2025 11:45AM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3781525

INVESTIGATING 5 days ago - at 09/16/2025 08:10PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with a specific set of users, where their login page fails to load. It displays an 'Error was encountered' message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number:

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