Zix - Zix Protect inbound email not relaying

This incident has been resolved.

We have confirmed that mail flow has returned to full operational status, and no further issues have been observed.

During the outage, some external senders may have received bounce-back notifications depending on their retry thresholds. If this occurred, they will need to resend their messages.

We apologize for any inconvenience this may have caused. If you require additional information or assistance, please contact our Support team at support@appriver.com.

We have confirmed mail flow has been back to normal operational processing since the deployed fix and are still actively monitoring mail flow to ensure full restoration.

Tracking incident: IM3821977

Mail flow has stabilized, and new emails are being successfully processed and relayed through the platform. We continue to actively monitor the implemented fix to ensure there are no further issues.

Tracking incident: IM3821977

The team is actively working the issue and making progress on the restoration of inbound mail flow. We will update with more information once it becomes available.

Tracking incident: IM3821977

The team is continuing to work on bringing back inbound mail flow for Zix Protect. We are working this as a high severity instance and have pulled all available resources to bring the platform back to fully operational status.

Tracking incident: IM3821977

We’re actively working to resolve this issue and are making progress. Please know this is a top priority for us, and we’re doing everything we can to get it resolved as quickly as possible. Thank you for your patience.

Tracking incident: IM3821977

The team is actively working on the issue but have identified the underlying issue and working on bringing the platform back to operational status.

We are still working on resolving this issue for Zix Protect at this time. We are also seeing delays to our support@zixcorp.com address. For any tickets, please email to support@appriver.com for this.

We are seeing issues with delay on inbound emails and are continuing the investigation. We will update this status once we have more information.

We have confirmed services are back and relaying mail correctly. We are actively monitoring as well to ensure no further issues.

We are currently investigating an issue with Zix Protect and inbound email. We are working on resolving this issue. We apologize for the inconvenience this may be causing.

Tracking incident: IM3821977