Outage in OpenText

Zix Encryption Services - Email Message Privacy (EMP) Unavailable to Multiple Customers

Resolved Major

November 18, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

The Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3822606

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/18/2025 03:05PM

The Zix Encryption Services - Email Message Privacy (EMP) experienced an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3822606

INVESTIGATING 4 months ago - at 11/18/2025 01:41PM

The Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where multiple domains/customers cannot access the web application and are receiving the "Unable to access Web App" error. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3822606

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