Outage in OpenText

Core EDR/MDR platform degradation

Resolved Minor
November 19, 2025 - Started about 11 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3823376

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 11/20/2025 01:25AM

Core EDR/MDR experienced an issue affecting alerts functionality. Service is restored. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3823376

INVESTIGATING about 5 hours ago - at 11/20/2025 12:45AM

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3823376

INVESTIGATING about 7 hours ago - at 11/19/2025 10:47PM

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3823376

INVESTIGATING about 8 hours ago - at 11/19/2025 09:45PM

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376

INVESTIGATING about 9 hours ago - at 11/19/2025 08:45PM

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376

INVESTIGATING about 11 hours ago - at 11/19/2025 06:25PM

Core EDR/MDR is currently experiencing an issue affecting alerts functionality. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3823376

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