Outage in OpenText

Core Europe and Core Signature Europe were unavailable

Resolved Major
January 05, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Capture - Core Capture for SAP® Solutions - Core Collaboration for Engineering - Core Compliance - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core for Capital Projects - Core Journey - Core Platform - OpenText Directory Services - Core Process Automation - Developer Experience - Thrust API Bundle - Information Intelligence - Thrust API - Signature Service – Thrust API - Core Signature add-on for Core Share - EU - Core Signature Standalone - EU - Core Signature add-on for Content Suite Platform/xECM EU Tracking Number: IM3846153
Components affected
OpenText Core Signature add-on for Content Suite Platform/xECM Europe OpenText Core Signature add-on for Content Suite Platform/xECM Europe OpenText Core Capture EU OpenText Core Capture for SAP Solutions EU OpenText Core Signature Standalone Europe OpenText Core Case EU OpenText Core Signature add-on for Core Share Europe OpenText Core Content EU OpenText Core for Capital Projects EU OpenText Core for Federated Compliance EU OpenText Core for SAP SuccessFactors | SAP SuccessFactors Document Management Core by EU OpenText Core for Supplier Exchange EU OpenText Core Signature Service EU OpenText Developer Experience EU OpenText Magellan Risk Guard EU

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/05/2026 12:50PM

The following services were unavailable. The issue is now resolved. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153

MONITORING 2 days ago - at 01/05/2026 12:15PM

The following services were unavailable. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153

INVESTIGATING 2 days ago - at 01/05/2026 11:21AM

The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture
- Core Capture for SAP® Solutions
- Core Collaboration for Engineering
- Core Compliance
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core for Capital Projects
- Core Journey
- Core Platform - OpenText Directory Services
- Core Process Automation
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API
- Core Signature add-on for Core Share - EU
- Core Signature Standalone - EU
- Core Signature add-on for Content Suite Platform/xECM EU

Tracking Number: IM3846153

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