Outage in OpenText

Zix Encryption Services - Email Message Privacy (EMP) - Australian Users having issues composing

Resolved Minor

January 06, 2026 - Started 23 days ago - Lasted 6 days
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 01/12/2026 03:01PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3846958

INVESTIGATING 21 days ago - at 01/08/2026 05:55PM

Zix Encryption Services - Email Message Privacy (EMP) is still experiencing an issue with Australian users having issues composing secure messages.

Teams have assembled and are working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3846958

INVESTIGATING 23 days ago - at 01/06/2026 04:04PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3846958

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