Outage in OpenText
Zix - Hosted Exchange - Mail Delays reported for a subset of EMEA mailboxes
Resolved MinorIncident Report
Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket Tracking Number: IM3848971
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 01/12/2026 01:07PM
Search functionality remains showing operational within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.
Tracking Number: IM3848971
MONITORING
24 days ago - at 01/09/2026 05:55PM
Search functionality is currently appearing to operate as expected within the HEX environment. We are continuing to monitor and troubleshooting with the reported users.
Tracking Number: IM3848971
INVESTIGATING
24 days ago - at 01/09/2026 04:05PM
Some EMEA mailboxes in our Hosted Exchange environment are reporting mail search delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Ticket Tracking Number: IM3848971
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