Outage in OpenText

Zix - Hosted Exchange (HEX) - Unable to access mailboxes

Resolved Major

February 10, 2026 - Started 13 days ago - Lasted 3 days
Official incident page

Incident Report

Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3867884

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 02/13/2026 04:14PM

This incident has been resolved.

MONITORING 11 days ago - at 02/12/2026 09:08PM

All users identified as affected by this incident have been notified. Thank you for your patience throughout.

INVESTIGATING 12 days ago - at 02/11/2026 01:36PM

Some mailboxes are still experiencing access issues, and we understand the impact this is having. Our teams are treating this as a top‑priority incident and are actively working to resolve the issue as quickly as possible. We sincerely apologize for the continued disruption and appreciate your patience while we work toward resolution.
Tracking Number: IM3867884

INVESTIGATING 13 days ago - at 02/10/2026 05:20PM

While access has been restored for many users, some mailboxes are still currently impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3867884

INVESTIGATING 13 days ago - at 02/10/2026 02:57PM

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