Outage in OpenText
Core EDR/MDR is experiencing service degradation
Minor
February 26, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and teams are working to resolve the issue. We appreciate your patience.
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 minutes ago - at 02/27/2026 10:09PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 can experience event logs that may not appear as expected in the portal.
All data continues to be processed by the agent. Our engineering team has identified the cause and is working to restore full visibility.
The next update will be sent on Monday, March 2, 2026, at 14:00 UTC, or if there are significant updates, whichever comes first.
We appreciate your patience.
IDENTIFIED
about 8 hours ago - at 02/27/2026 02:22PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
about 14 hours ago - at 02/27/2026 08:32AM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
about 20 hours ago - at 02/27/2026 02:22AM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
about 24 hours ago - at 02/26/2026 10:26PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
1 day ago - at 02/26/2026 06:22PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and is working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
1 day ago - at 02/26/2026 02:22PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and are working to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
1 day ago - at 02/26/2026 01:22PM
Core EDR/MDR is experiencing service degradation. Devices running macOS agent version 2.1.7 may experience incomplete or missing event log ingestion. The team has identified the cause and teams are working to resolve the issue. We appreciate your patience.
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