Outage in OpenText
Zix - Customer Portal access issue for UK customers
Resolved MinorIncident Report
Summary AI Generated
OpenText's Zix service experienced a 49-hour outage affecting UK customers' ability to access their Email Threat Protection logs and quarantine through the customer portal. The incident was caused by server cluster and networking issues, though inbound mail flow remained unaffected throughout the outage. The service was fully restored to normal operational capacity after network teams completed troubleshooting and server restoration work.
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
Need to monitor OpenText outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/03/2026 03:32PM
We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.
IDENTIFIED
23 days ago - at 03/02/2026 09:23PM
Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored.
Incident #: IM3879529
IDENTIFIED
23 days ago - at 03/02/2026 02:13PM
The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing.
Incident #: IM3879529
IDENTIFIED
24 days ago - at 03/01/2026 10:04PM
We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time.
Incident #: IM3879529
IDENTIFIED
24 days ago - at 03/01/2026 02:35PM
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
Latest OpenText outages
Core EDR/MDR experienced service degradation - 2 days ago
Core Europe is currently experiencing an outage - 12 days ago
Customer Portal LDAP import user - 22 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
