Outage in OpenText
Zix - Customer Portal access issue for UK customers
Minor
March 01, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 6 hours ago - at 03/02/2026 09:23PM
Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored.
Incident #: IM3879529
IDENTIFIED
about 14 hours ago - at 03/02/2026 02:13PM
The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing.
Incident #: IM3879529
IDENTIFIED
1 day ago - at 03/01/2026 10:04PM
We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time.
Incident #: IM3879529
IDENTIFIED
1 day ago - at 03/01/2026 02:35PM
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
Latest OpenText outages
Core Archive UAE (ME) is in a degraded state - about 10 hours ago
Core EDR/MDR is experiencing service degradation - 5 days ago
Secure Email Notifications Not Generated when users send secure emails from EMP/DeliverySlip Web Portal - 5 days ago
Zix - Customer Portal inaccessible - 7 days ago
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