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Outage in OpenText

Core Archive UAE (ME) is currently experiencing degradation of service.

Resolved Major
March 02, 2026 - Started about 2 months ago - Lasted 26 days
Official incident page

Incident Report

Summary AI Generated

OpenText's Core Archive UAE service experienced a major outage and prolonged degradation lasting approximately 26 days due to regional conditions in the Middle East that impacted their hosting provider's operations. Customers experienced disruptions across Core Archive functionalities, with the service initially becoming completely unavailable before returning to a degraded state for most of the incident duration. The service was restored to operational status, though some users may experience occasional difficulty accessing documents that were uploaded before the incident began.

Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities. We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 03/28/2026 04:47PM

The Core Archive UAE is currently operational and available. Some users in the region may experience occasional difficulty accessing documents uploaded prior to the start of the incident.
We continue to monitor regional conditions in the Middle East, and services remain stable at this time.
We will provide additional updates if there are any meaningful changes.
If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel

Tracking Number: IM3884136.

INVESTIGATING about 1 month ago - at 03/13/2026 12:38PM

Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.

Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Tracking Number: IM3884136

INVESTIGATING about 1 month ago - at 03/11/2026 12:13PM

Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.

Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Tracking Number: IM3884136

INVESTIGATING about 1 month ago - at 03/09/2026 03:30AM

Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.

Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Tracking Number: IM3884136

INVESTIGATING about 1 month ago - at 03/08/2026 07:28PM

Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible.

We appreciate your patience.

Tracking Number: IM3884136

INVESTIGATING about 1 month ago - at 03/08/2026 06:35PM

Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible.

We appreciate your patience.

Tracking Number: IM3884136

INVESTIGATING about 1 month ago - at 03/08/2026 06:11PM

Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3884136

IDENTIFIED about 2 months ago - at 03/03/2026 01:57PM

We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

IDENTIFIED about 2 months ago - at 03/03/2026 12:13PM

Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities.

We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

IDENTIFIED about 2 months ago - at 03/02/2026 06:15PM

Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities.

We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

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