Outage in OpenText
Customer Portal LDAP import user
Resolved MinorIncident Report
Summary AI Generated
OpenText experienced a 24.4-hour incident where a subset of customers using LDAP imports were unable to log into the Customer Portal. The issue was resolved by restarting LDAP services to reimport users and restoring user/admin settings for all affected accounts.
We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/04/2026 08:17PM
This incident has been resolved.
MONITORING
2 days ago - at 03/03/2026 10:06PM
We have restarted LDAP services which will reimport the users. We are currently in the process of restoring back all user/admin settings back to users that were effected.
Tracking ID : IM3881037
IDENTIFIED
2 days ago - at 03/03/2026 07:54PM
We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.
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